The City Services Auditor (CSA) Charter Amendment requires that the Controller’s Office and San Francisco Public Works department develop and implement standards for street and sidewalk maintenance. The Charter Amendment mandates that the City Services Auditor issue an annual report of the City’s performance under the standards. This report provides an overview of the standards, highlights the results of evaluations conducted in Fiscal Year 2015-16 (“FY 2015-16” or “FY16”), and includes recommendations to improve the City’s work in this area.
The Standards used in this report measure the cleanliness and appearance of public streets, sidewalks, trash receptacles, and trees and landscaping. These assets are rated on the presence of litter, graffiti, foul odors, broken glass, general maintenance, and other conditions. This report does not evaluate the physical state of City streets, such as potholes, cracks or construction.
The City’s streets were cleaner in FY16, but graffiti and some hazards continued to grow despite additional services.
Evaluators found less litter and grime across the City’s streets and sidewalks, and approximately twice as many more routes were free of “excessive” litter compared to FY 2014-15.
Illegal dumping was slightly less common along commercial routes, but increased in residential areas. Supervisorial District 1 experienced the largest increase, driven mostly by additional reports near Golden Gate Park and Land’s End.
Scores for feces, needles and condoms (FNC) generally stayed the same among commercial routes, but worsened slightly along residential routes in all Public Works service areas (“Work Zones”). Public reports from the City’s SF311 customer service center suggest a more significant increase of street and sidewalk feces, as well as hypodermic needles.
More routes were free of broken glass during FY 2015-16 evaluations. However, SF311 data show a sudden and significant increase in reports of broken glass near the end of the year, which appears to be the result of media coverage and increased public awareness.
Counts of graffiti along the San Francisco’s streets increased significantly in all Work Zones in FY 2015-16. Average counts of graffiti doubled on private property along commercial routes, and tripled on public property not maintained by Public Works along both commercial and residential routes.
Scores for trees and landscaping generally improved or remained the same. On average the City was quicker to respond to service requests submitted by the public, but the total number of those requests increased.
Download the full report and learn more about this year's trends and findings.